1. About these terms
These Terms of Service ("Terms") are an agreement between you and Tana Digital (ABN 60 666 266 815) ("we", "us", "our"), the operator of App-Li. By creating an account or using App-Li, you accept these Terms. If you use App-Li on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" includes it.
2. What App-Li does
App-Li is an AI-powered form intelligence platform. It reads forms you provide (PDF upload, web URL, or email attachment), maps their fields to your saved profile, pre-fills values with a confidence score for each field, and — after your review and confirmation — produces a filled PDF or submits a web form on your behalf. Every fill action is recorded in an audit log retained for 7 years.
3. Your account
- You must provide a valid email address and keep your login credentials secure. You are responsible for activity under your account.
- You must be at least 18 years old and located in Australia or using App-Li for Australian forms.
- One person or organisation per account, unless we agree otherwise in writing.
4. Free and paid plans
- Free tier: 1 form fill per calendar month. The counter resets on the first day of each month (UTC).
- Paid tier: unlimited form fills plus audit export (CSV and PDF), billed as a subscription through Stripe. Prices are shown at checkout in AUD.
- Subscriptions renew automatically until cancelled. You can cancel at any time; access continues to the end of the paid period. Except where required by law (including the Australian Consumer Law), fees already paid are not refunded.
- We may change pricing with at least 30 days' notice; changes apply from your next renewal.
5. Your responsibilities
- Accuracy — profile information you store, and values you confirm, must be accurate. App-Li fills forms from what you give it.
- Review before submission — you must review every pre-filled form before confirming submission. A confirmation in App-Li is your instruction to submit.
- Authority — if you store or submit information about other people (for example clients, participants, or applicants), you warrant that you have the lawful authority and any required consent to do so, and that your use complies with your own professional and regulatory obligations (including, where applicable, NDIS Practice Standards, ASIC/AFSL obligations, and the Migration Agents Code of Conduct).
- Lawful use only — you must not use App-Li to submit false or misleading information, impersonate another person without authority, or breach any law or the terms of a destination portal.
6. Acceptable use
You must not: attempt to access other users' data; probe, disable, or overload the service; reverse-engineer the platform; resell the service without our written agreement; or use automated means to create accounts or circumvent the free-tier limit.
7. Sensitive information
App-Li can store sensitive identifiers you choose to provide — Tax File Number, Medicare number, NDIS participant number, and bank details. These are encrypted, masked in the interface, and never filled into a form without your explicit confirmation. How we handle this data is described in our Privacy Policy, which forms part of these Terms. By storing a TFN in App-Li you confirm you are providing it for the purpose of filling forms you direct us to fill.
8. Intellectual property
We own the App-Li platform, software, and branding. You own your profile data, the documents you upload, and the filled forms produced for you. You grant us a licence to process your content solely to provide the service. We may use aggregate, de-identified information about form structures and field names (never your stored values) to improve mapping accuracy for all users.
9. Availability and third-party services
App-Li depends on third-party services (hosting, AI processing, OCR, email, payments) and on destination portals we do not control. We aim for high availability but do not guarantee the service will be uninterrupted or error-free. Some destination portals use two-factor authentication or CAPTCHA that require you to complete steps manually; where automation is not possible, App-Li will fall back to a manual workflow.
We do not guarantee that any receiving organisation, agency, or portal will accept a form filled or submitted through App-Li.
10. Liability
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Subject to that:
- Our total liability for any claim arising out of the service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, and (b) AUD $100.
- We are not liable for indirect or consequential loss, loss of profits, or loss arising from a form being rejected, delayed, or containing an error in a value you confirmed.
- Where a consumer guarantee applies and liability can be limited, it is limited to re-supplying the service or paying the cost of re-supply.
11. Suspension and termination
You can close your account at any time. We may suspend or terminate an account that breaches these Terms, with notice where practicable. On closure, profile data and documents are deleted; audit log entries are retained for the remainder of their 7-year retention period as described in the Privacy Policy.
12. Changes to these terms
We may update these Terms from time to time. Material changes will be notified by email or in-app notice at least 14 days before they take effect. Continued use after the effective date is acceptance of the updated Terms.
13. Governing law
These Terms are governed by the laws of Victoria, Australia, and the courts of that state have non-exclusive jurisdiction.
14. Contact
Tana Digital (ABN 60 666 266 815)
Email: alexo@tanadigital.au